PRIVACY POLICY

Last Updated: [10/18/2026]

At Aim 4 More Physiotherapy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request an appointment or use our physiotherapy services.

We aim to handle your information responsibly, transparently and in accordance with applicable UK data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Aim 4 More Physiotherapy, a physiotherapy clinic providing assessment, rehabilitation and physiotherapy services in Beckenham and the surrounding areas.

For the purposes of applicable data protection legislation, Aim 4 More Physiotherapy may act as the data controller for personal information collected directly from you in connection with our website, enquiries and services.

Clinic: Aim 4 More Physiotherapy
Location: Beckenham, UK
Email: info@aim4morephysiotherapy.co.uk
Telephone: 07853450106
Address: 9 Albemarle Road Beckenham BR3 5HZ

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website and clinic, we may collect different types of information.

Personal Information

This may include:

• Your name
• Email address
• Telephone number
• Postal address
• Date of birth, where required
• Appointment details
• Communication preferences
• Information provided when contacting us
• Information contained in messages or enquiries
• Information relating to your physiotherapy requirements

Health and Treatment Information

When you enquire about or receive physiotherapy services, we may need to collect information relating to your health, symptoms, injury, medical history, treatment requirements, rehabilitation goals and relevant clinical information.

Health information is considered special category personal data under UK data protection law and is handled with additional care and appropriate safeguards.

You should only provide health information that is relevant to your enquiry or treatment.

3. How We Collect Your Information

We may collect information from you when you:

• Visit our website
• Complete an enquiry or contact form
• Request an appointment
• Contact us by telephone
• Contact us by email
• Attend the clinic
• Communicate with a member of our team
• Provide information during an assessment or consultation
• Subscribe to communications, where applicable
• Interact with our website or online services

We may also receive limited information from third parties where this is necessary and lawful, for example where another healthcare professional or organisation refers you to us.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Time spent on pages
• Referring website
• Website interaction information
• Technical and diagnostic information

This information may help us understand how visitors use our website, identify technical problems and improve website performance and security.

Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.

5. How We Use Your Information

We may use your personal information for legitimate and necessary purposes, including:

Providing Physiotherapy Services

We may use your information to:

• Arrange appointments
• Carry out assessments
• Understand your symptoms and requirements
• Develop appropriate treatment plans
• Provide physiotherapy and rehabilitation services
• Monitor your progress
• Communicate with you about your treatment
• Maintain appropriate clinical records
• Provide aftercare and follow-up

Managing Your Enquiries

If you contact us, we may use your information to:

• Respond to your enquiry
• Provide information about our services
• Discuss appointment availability
• Contact you regarding your requested appointment
• Answer questions about the clinic

Managing Our Business

Your information may also be used for:

• Appointment administration
• Billing and payment administration
• Record keeping
• Website administration
• Fraud prevention
• Cybersecurity
• Maintaining our systems
• Resolving complaints
• Meeting legal and regulatory obligations

6. Legal Basis for Processing Your Information

Depending on the circumstances, we may process your personal information where:

• Processing is necessary to provide services you have requested
• Processing is necessary to take steps at your request before providing services
• We have a legitimate interest in operating and improving our clinic and website
• We are required to comply with a legal or regulatory obligation
• You have provided consent where consent is required

Where we process health information or other special category data, we will rely on an appropriate additional legal condition under applicable data protection legislation.

We will not ask you to provide unnecessary personal information.

7. How We Use Health Information

Physiotherapy often requires information about your physical condition, symptoms, previous injuries, medical history and rehabilitation requirements.

We use this information only where reasonably necessary for purposes such as:

• Assessing your condition
• Planning treatment
• Delivering appropriate physiotherapy
• Monitoring rehabilitation
• Communicating with relevant healthcare professionals where appropriate
• Maintaining accurate clinical records
• Providing safe and appropriate care

We will take appropriate measures to protect information relating to your health.

8. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary and lawful, including with:

• Healthcare professionals involved in your care
• Referring professionals or organisations
• Service providers who help us operate our business
• Payment providers
• Website hosting and technical service providers
• IT and security providers
• Professional advisers
• Insurance providers where relevant
• Government, regulatory or law enforcement authorities where legally required

We only share information where there is an appropriate legal basis for doing so.

Where third-party service providers process personal information on our behalf, we expect appropriate contractual and security safeguards to be in place.

9. Appointments and Communications

If you request an appointment through our website, we may use the contact details you provide to communicate with you about:

• Your appointment request
• Appointment confirmation
• Appointment changes
• Cancellations
• Clinic information
• Treatment-related communications
• Follow-up communications

These communications may be necessary to provide the service you have requested.

We may also contact you regarding administrative matters relating to your care.

10. Marketing Communications

Where applicable, we may occasionally send information about our services, clinic updates, educational content or other relevant communications.

We will only send marketing communications where we have a lawful basis to do so.

If you no longer wish to receive marketing communications, you can contact us or use the unsubscribe option provided in the communication.

You can request that we stop using your information for direct marketing at any time.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function properly and understand how visitors use them.

We may use cookies for purposes such as:

• Essential website functionality
• Website security
• Remembering preferences
• Understanding website usage
• Improving website performance
• Analytics
• Marketing, where applicable

Some cookies may be provided by third-party services.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also manage cookies through your browser settings.

Disabling certain cookies may affect how some parts of the website function.

12. Third-Party Websites

Our website may contain links to external websites, including healthcare organisations, professional organisations, social media platforms, map services or other websites that may be useful to our visitors.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

13. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

Access to information may be restricted to individuals who need it for legitimate business or clinical purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through unsecured communication channels unless specifically requested by us.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, clinical, accounting or reporting requirements.

Clinical records may need to be retained for an appropriate period after treatment ends.

The exact retention period may depend on:

• The type of information
• The nature of your treatment
• Legal and regulatory requirements
• Our professional obligations
• Any ongoing dispute or complaint

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

15. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal limitations and exceptions.

If you would like to exercise a data protection right, please contact us using the details provided above.

16. Accessing Your Information

You may request a copy of the personal information we hold about you.

This is commonly known as a Subject Access Request (SAR).

When making a request, please provide enough information for us to identify you and understand the information you are requesting.

We may need to verify your identity before providing information.

17. Keeping Your Information Accurate

We aim to keep the personal information we hold accurate and up to date.

Please let us know if your:

• Name
• Address
• Telephone number
• Email address
• Relevant personal information

changes while you are receiving services from us.

You can contact the clinic to request that inaccurate or incomplete information is corrected.

18. Children’s Information

Where our services involve individuals under the age of 18, we take additional care when handling their personal information.

Depending on the circumstances, we may require information or consent from a parent, guardian or other person with appropriate authority.

We do not knowingly collect children’s information for unrelated purposes.

19. Complaints About Your Personal Information

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your data protection rights have not been respected.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes to applicable laws
• Changes to technology
• Changes to how we process personal information

The latest version will be published on this page with the updated date.

21. Contact Us

If you have questions about this Privacy Policy, your personal information or how we handle your data, please contact:

Aim 4 More Physiotherapy
Beckenham, UK
Email: info@aim4morephysiotherapy.co.uk
Phone: 07853450106
Address: 9 Albemarle Road Beckenham BR3 5HZ