TERMS & CONDITIONS
Last Updated: [10/18/2026]
Welcome to the Aim 4 More Physiotherapy website.
These Terms & Conditions explain the terms that apply when you use our website, contact us, request an appointment or receive services from Aim 4 More Physiotherapy.
By using our website or engaging our services, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use the website or our services.
1. About Aim 4 More Physiotherapy
Aim 4 More Physiotherapy is a physiotherapy clinic providing assessment, treatment, rehabilitation and related physiotherapy services in Beckenham and surrounding areas.
Our services may include physiotherapy assessment, rehabilitation, sports rehabilitation, sports massage, post-surgical rehabilitation, neurological physiotherapy, vestibular rehabilitation, acupuncture and other services offered by appropriately qualified members of our team.
The availability of individual services may vary.
2. Use of Our Website
You may use our website for lawful purposes only.
You must not use the website:
- For fraudulent purposes
- To impersonate another person
- To submit false information
- To attempt to gain unauthorised access to our systems
- To interfere with website security
- To introduce malicious software
- To copy or reproduce website content without permission
- In any way that may damage our website or business
We reserve the right to restrict access to the website where we reasonably believe these terms have been breached.
3. Website Information
We aim to ensure that information on our website is accurate and useful.
However, website content is provided for general information and may not always reflect the latest availability, pricing, services or clinic information.
Information on our website should not be considered a substitute for an individual assessment by a qualified healthcare professional.
4. Physiotherapy and Healthcare Information
Information published on our website may include general information about injuries, rehabilitation, exercise, physiotherapy and health conditions.
This information is intended for general educational purposes.
It should not be treated as personalised medical advice, diagnosis or treatment.
Every person is different, and treatment recommendations depend on an individual’s circumstances, medical history, symptoms and assessment.
You should speak directly with an appropriately qualified healthcare professional regarding your individual condition.
5. Emergency Situations
Our website and physiotherapy services are not intended to replace emergency medical services.
If you believe you are experiencing a medical emergency or a potentially serious or life-threatening condition, contact the appropriate emergency medical service immediately.
Do not wait for an appointment or rely on information provided through this website in an emergency.
6. Appointments
Appointments may be requested through our website, telephone, email or other booking methods offered by the clinic.
An appointment request does not necessarily mean that an appointment has been confirmed.
An appointment is considered confirmed only when confirmation has been provided by the clinic or through our authorised booking system.
Appointment availability may change.
We reserve the right to adjust appointment availability where reasonably necessary.
7. Appointment Times
Please arrive on time for your appointment.
If you arrive late, the available treatment time may be reduced depending on the circumstances and the clinic’s schedule.
Repeated lateness may affect future appointment availability.
We recommend allowing sufficient time for travel, parking and arrival.
8. Cancelling or Rescheduling an Appointment
If you need to cancel or reschedule an appointment, please contact the clinic as early as possible.
Where applicable, appointments cancelled with insufficient notice or missed appointments may be subject to a cancellation or non-attendance charge.
Any applicable cancellation period and charges will be communicated to you by the clinic.
9. Missed Appointments
If you do not attend a confirmed appointment without providing appropriate notice, the clinic may treat the appointment as a missed appointment.
A charge may apply where permitted by the clinic’s cancellation policy.
Repeated missed appointments may affect our ability to offer future bookings.
10. Treatment and Clinical Assessment
Physiotherapy treatment is based on an individual’s assessment and circumstances.
Before treatment, a physiotherapist may ask questions about your symptoms, medical history, previous injuries, medications, lifestyle and other relevant information.
You should provide accurate and relevant information to help your physiotherapist make an appropriate clinical assessment.
You should also tell your physiotherapist if your condition changes or if you experience new symptoms.
11. Your Responsibility During Treatment
You are responsible for providing accurate information about your health and medical history.
You should tell your physiotherapist about:
- Existing medical conditions
- Previous injuries
- Recent surgery
- Medications
- Allergies
- Relevant symptoms
- Changes in your condition
- Any concerns regarding treatment
You should follow professional instructions provided to you regarding exercises, rehabilitation and aftercare where appropriate.
12. Individual Results May Vary
Physiotherapy can help many people improve mobility, strength, function and quality of life.
However, treatment outcomes vary between individuals.
We cannot guarantee a specific recovery time, result or outcome.
Your progress may depend on factors including:
- The nature and severity of your condition
- Your medical history
- Your general health
- Consistency with rehabilitation
- Exercise adherence
- Lifestyle factors
- Response to treatment
13. Exercise and Rehabilitation
Your physiotherapist may provide exercises or rehabilitation activities for you to complete outside your appointment.
You should follow the instructions provided to you and ask your physiotherapist if you are unsure how to perform an exercise.
If an exercise causes significant or unusual pain, dizziness, worsening symptoms or another concerning reaction, stop the activity and contact an appropriate healthcare professional.
14. Acupuncture and Additional Services
Where acupuncture or another specialist service is offered, treatment will be provided by an appropriately qualified practitioner.
The suitability of a particular treatment will depend on your individual circumstances.
Your practitioner may decide that an alternative treatment or referral is more appropriate.
15. Fees and Payments
Fees for our services will be communicated to you before or during the booking process where reasonably possible.
Fees may vary depending on:
- Type of appointment
- Treatment duration
- Practitioner
- Location
- Additional services
- Other circumstances communicated by the clinic
Payment must be made using the payment method accepted by the clinic.
16. Private Healthcare and Insurance
If you are using private medical insurance or another third-party funding arrangement, you are responsible for checking whether your treatment is covered.
You may need to obtain authorisation from your insurer before treatment.
Unless otherwise agreed, you may remain responsible for any fees not covered by your insurer.
Please provide accurate insurance or funding information where required.
17. Referrals
Where appropriate, we may recommend that you consult another healthcare professional.
This may include your GP, consultant, specialist, hospital service or another appropriately qualified professional.
A referral recommendation does not necessarily mean that we are providing or arranging that third party’s services.
18. When Treatment May Not Be Appropriate
We may decide that physiotherapy treatment is not appropriate for you at a particular time.
This may happen where:
- Your symptoms require urgent medical assessment
- We believe another healthcare professional should assess you first
- Your condition falls outside our professional scope
- We do not have sufficient information to safely provide treatment
- Continuing treatment may not be appropriate
Where appropriate, we may recommend that you seek assessment from another healthcare professional.
19. Respectful Behaviour
We are committed to providing a safe, professional and respectful environment for patients, visitors and staff.
We do not tolerate:
- Abusive behaviour
- Threatening behaviour
- Harassment
- Discrimination
- Intimidation
- Violence
- Inappropriate conduct
We reserve the right to refuse or terminate services where a person’s behaviour presents a genuine risk to staff, patients or others, subject to applicable professional and legal obligations.
20. Intellectual Property
Unless otherwise stated, the content of this website belongs to or is used lawfully by Aim 4 More Physiotherapy.
This may include:
- Text
- Logos
- Branding
- Images
- Graphics
- Website design
- Videos
- Illustrations
- Layout
- Other website materials
You must not reproduce, copy, modify, distribute or commercially exploit our website content without prior written permission, unless permitted by law.
21. Third-Party Links
Our website may contain links to third-party websites.
These links may be provided for convenience or additional information.
We do not necessarily endorse or control third-party websites and are not responsible for:
- Their content
- Their availability
- Their security
- Their privacy practices
- Their products or services
You access third-party websites at your own risk.
22. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be:
- Available
- Error-free
- Secure
- Free from interruptions
- Free from viruses or other harmful components
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
23. Limitation of Liability
To the extent permitted by law, Aim 4 More Physiotherapy will not be responsible for losses arising from:
- Your inability to access the website
- Reliance on general website information
- Third-party websites or services
- Technical interruptions outside our reasonable control
- Information that has been incorrectly provided by you
Nothing in these Terms & Conditions is intended to exclude or limit liability where doing so would be unlawful.
Nothing in these terms affects your statutory rights or any liability that cannot legally be excluded or limited.
24. Events Outside Our Control
We will not be responsible for failure or delay in providing services where this is caused by circumstances outside our reasonable control.
This may include:
- Severe weather
- Natural disasters
- Power failures
- Internet or telecommunications failures
- Government restrictions
- Public health emergencies
- Industrial disputes
- Serious equipment failures
- Other circumstances beyond our reasonable control
Where possible, we will contact affected patients and attempt to rearrange appointments.
25. Privacy
Your use of our website and our handling of your personal information are also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
26. Changes to Our Services
We may occasionally change, update, suspend or discontinue parts of our services.
This may include changes to:
- Clinic opening hours
- Practitioners
- Available treatments
- Appointment availability
- Pricing
- Website content
- Booking methods
We will make reasonable efforts to communicate significant changes where appropriate.
27. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- Changes to our services
- Changes to our website
- Changes in applicable law
- Changes to clinic procedures
- Changes in business requirements
The updated version will be published on this page and the Last Updated date will be changed accordingly.
28. Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales, unless applicable law requires otherwise.
Any disputes relating to these Terms & Conditions will be subject to the applicable courts and legal procedures of England and Wales.
29. Contact Us
If you have any questions about these Terms & Conditions, our services or your appointment, please contact us:
Aim 4 More Physiotherapy
Beckenham, UK
Email: info@aim4morephysiotherapy.co.uk
Telephone: 07853450106
Address: 9 Albemarle Road Beckenham BR3 5HZ